Includes bibliographical references (pages 101-108).
Cover; Title Page; Copyright Page; Introduction to ExpressExec; Table of Contents; 06.07.01: Quality Matters; 06.07.02: What is Quality and Quality Management?; 06.07.03: Have People Always Been Interested in Quality and in Measuring it?; 06.07.04: Quality Management and the E-Dimension: What's the Connection?; 06.07.05: What are the Implications of Globalization on Quality?; 06.07.06: The State of the Art of Quality; 06.07.07: Quality in Practice: Case Studies; 06.07.08: Key Concepts and Thinkers of Quality and Quality Management; 06.07.09: Quality and Quality Management Resources.
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Fast track route to mastering quality management Covers the key areas of quality management, from understanding the vital connections between customers and ISO 9000-2000 to the key steps to develop a practical, performance enhancing quality management process Examples and lessons from some of the world's most successful businesses, including Toyota, Solectron Technology, Sun Microsystems, Sundaram-Clayton, and Prudential Assurance Company, and ideas from the smartest thinkers, including W. Edwards Deming, Philip Crosby, Genichi Taguchi, Shigeo Shingo, and Dr. A.V. Feigenbaum Includes a g.
Managing quality.
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Management.
Total quality management.
BUSINESS & ECONOMICS-- Corporate Governance.
BUSINESS & ECONOMICS-- Leadership.
BUSINESS & ECONOMICS-- Organizational Development.