عنوان
پدید آورنده
موضوع
رده
HD5713.6.U54 G89 2008eb
HD5713
.
6
.
U54
G89
2008eb
کتابخانه
محل استقرار
0765624699
1317472101
9780765624697
9781317472100
0765621169
0765621177
9780765621160
9780765621177
b724015
Emotional labor :
[Book]
putting the service in public service /
Mary E. Guy, Meredith A. Newman, Sharon H. Mastracci.
Armonk, N.Y. :
M.E. Sharpe,
©2008.
1 online resource (xvi, 238 pages) :
illustrations
Includes bibliographical references (pages 219-230) and index.
Emotional labor and public service -- The disconnect between public administration theory and practice -- Governance, demanding publics, and citizen satisfaction -- I'll know it when I see it : emotional labor, verbal judo, and artful affect -- Burnout versus making a difference : the costs and benefits of emotion work -- Do human resource practices recognize emotional labor? -- Pay inequity as the penalty for emotion work -- Emotion work present and future : trends in relational occupations -- Implications for theory, research, and practice.
0
Most public service jobs require interpersonal skills that go beyond testable job requirements. Drawing on interviews from the trenches, focus groups, and survey data, this unique book focuses on this emotional labor and what it takes to perform it.
Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.
Emotional labor.
0765621169
Public service employment-- United States-- Psychological aspects.
Social workers-- United States-- Attitudes.
BUSINESS & ECONOMICS-- Labor.
Öffentlicher Dienst
Social workers-- Attitudes.
Sozialarbeit
United States.
USA
USA.
7
7
7
BUS-- 038000
331
.
12/042
22
HD5713
.
6
.
U54
G89
2008eb
85
.
62
MG
70750
MG
70920
MS
6470
bcl
rvk
rvk
rvk
Guy, Mary E., (Mary Ellen)
Mastracci, Sharon H.,1968-
Newman, Meredith A.,1949-
20201209173256.0
pn
مطالعه متن کتاب [Book]
Y
