Michael P. Gallaher, Albert N. Link and Jeffrey E. Petrusa.
New York :
Routledge, Taylor & Francis Group,
2006.
viii, 134 pages :
illustrations ;
24 cm.
Routledge studies in innovation, organization and technology ;
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Includes bibliographical references (pages124-130) and index.
Introduction -- Innovation in the service sector -- Telecommunications industry -- Financial services industry -- Systems integration services industry -- Research, development, and testing service industry -- Dimensions of innovation and productivity growth -- Public policies to enhance innovation.
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"This book contributes toward a better theoretical understanding of innovation in the US service sector by focusing specifically on the disparate nature and role of R & D in the service sector compared to the manufacturing sector. Based on this understanding of the nature and scope of R & D in the service sector - and taking as given that R & D is a critical input to the innovation process and innovation drives economic growth - the book illustrates a theoretical model of service-sector innovation and compares and contrasts it to the traditional theoretical model of manufacturing innovation."--Jacket.