Front cover; Table of Contents; Acknowledgments; Introduction; PART I: QUESTIONS & ANSWERS; PART II: THE BALDRIGE CRITERIA; For Additional Reading; ABOUT THE AUTHOR; The Baldridge Criteria as a System; Back cover.
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Designed to help businesses understand the criteria for the Malcolm Baldrige National Quality Award, this work offers an explanation about how to use the criteria to improve an organization. It also includes resources for those applying for the award.
Pocket guide to the Baldrige Award Criteria.
1420080156
Malcolm Baldrige National Quality Award.
Total quality management-- Awards-- United States.