Includes bibliographical references pages (387-389) and index.
pt. 1. Overview of facilitation -- Facilitation in organizations today -- Role of the facilitator -- pt. 2. Basic facilitation skills -- Verbal techniques: what to say -- Nonverbal techniques: what to do -- Recording techniques -- Reading the group -- Facilitating consensus -- pt. 3. Facilitator methods and tools -- Generating and organizing material -- Ranking and evaluating material -- Facilitating difficult situations -- Facilitating conflict resolution -- pt. 4. Designing effective facilitations -- How to design a facilitation -- Organizing and enhancing group work -- Opening and closing activities -- pt. 5. The facilitator in action -- Levels of facilitator competency -- Facilitating meetings -- Facilitating teams -- Facilitating virtual teams -- Facilitating organization-wide projects -- pt. 6. Facilitator excellence -- Managing yourself -- The art of facilitating -- What makes a great facilitator?
0
"This is the thoroughly revised and updated edition of the best-selling The Facilitator Excellence Handbook. Written for both new and experienced facilitators, the second edition of The Facilitator Excellence Handbook offers a comprehensive guide for understanding the full range of skills, processes, and knowledge needed to become an effective facilitator. The book addresses a variety of facilitation opportunities, challenges, and problems." "The CD-ROM that accompanies this book includes a fully reproducible version of the Facilitator Skills Profile, which provides insight into a facilitator's key development areas."--Jacket.
System requirements for accompanying CD-ROM: PC; Microsoft Windows 98SE or later or Macintosh; Apple OS version 8.6 or later.