Section 1. What is TOC? -- Introduction to TOC -- my perspective / Eliyahu M. Goldratt -- section 2. Critical chain project management -- The problems with project management / Ed Walker -- A critical chain project management primer / Charlene Spoede Budd & Janice Cerveny -- Getting durable results with critical chain -- a field report / Realization Technologies, Inc. -- Making change stick / Rob Newbold -- Project management in a lean world -- translating lean six sigma (LSS) into the project environment / AGI-Goldratt Institute -- section 3. Drum-buffer-rope, buffer management and distribution -- A review of literature on drum-buffer-rope, buffer management and distribution / John H. Blackstone Jr. -- DBR, buffer management, and VATI flow classification / Mokshagundam (Shri) Srikanth -- From DBR to simplified-DBR for make-to-order / Eli Schragenheim -- Managing make-to-stock and the concept of make-to-availability / Eli Schragenheim -- Supply chain management / Amir Schragenheim -- Integrated supply chain : beyond MRP -- how actively synchronized replenishment (ASR) will meet the current materials synchronization challenge / Chad Smith & Carol Ptak -- section 4. Performance measures -- Traditional measures in finance and accounting, problems, literature review, and TOC measures / Charlene Spoede Budd -- Resolving measurement/performance dilemmas / Debra Smith & Jeff Herman -- Continuous improvement and auditing / Dr. Alan Barnard -- Holistic TOC implementation case studies : lessons learned from the public and private sector / Dr. Alan Barnard & Raimond E. Immelman -- section 5. Strategy, marketing, and sales -- Traditional strategy models and theory of constraints / Marjorie J. Cooper -- Theory of constraints strategy / Gerald Kendall -- Strategy / H. William Dettmer -- The layers of resistance -- the buy-in process according to TOC / Efrat Goldratt-Ashlag -- Less is more -- applying the flow concepts to sales / Mauricio Herman & Rami Goldratt -- Mafia offers : dealing with a market constraint / Dr. Lisa Lang -- section 6. Thinking processes -- The TOC thinking processes : their nature and use -- reflections and consolidation / Victoria J. Mabin & John Davies -- Daily management with TOC / Oded Cohen -- Thinking processes including S & T trees / Lisa J. Scheinkopf -- TOC for education : " ... to make the wish come true" / Kathy Suerken -- Theory of constraints in prisons / Christina Cheng -- section 7. TOC in services -- Services management / Boaz Ronen & Shimeon Pass -- Theory of constraints in professional, scientific, and technical services / John Arthur Ricketts -- Customer support services according to TOC / Alex Klarman & Richard Klapholz -- Viable vision for health care systems / Gary Wadhwa -- TOC for large-scale healthcare systems / Julie Wright -- section 8. TOC in complex environments -- Theory of constraints in complex organizations / James R. Holt & Lynn H. Boyd -- Applications of strategy and tactics trees in organizations / Lisa A. Ferguson, PhD -- Complex environments / Daniel P. Walsh -- Combining lean, six sigma, and the theory of constraints to achieve breakthrough performance / AGI-Goldratt Institute -- Using TOC in complex systems / John Covington -- Theory of constraints for personal productivity/dilemmas / James F. Cox III & John G. Schleier, Jr. -- Selected bibliography of Eliyahu M. Goldratt / James F. Cox III & John G. Schleier, Jr.
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"In this authoritative volume, the world's top Theory of Constraints (TOC) experts reveal how to implement the ground-breaking management and improvement methodology developed by Dr. Eliyahu M. Goldratt. Theory of Constraints Handbook offers an in-depth examination of this revolutionary concept of bringing about global organization performance improvement by focusing on a few leverage points of the system. Clear explanations supplemented by examples and case studies define how the theory works, why it works, what issues are resolved, and what benefits accrue, and demonstrate how TOC can be applied to different industries and situations."