Chapter of: Annals of cases on information technology, Volume 5. Hershey, PA : Idea Group Inc., c2003.
Includes bibliographical references (page 326).
This case describes the initial stages of a process-reengineering project undertaken in a shared service provider for local government departments in Australia. The described project s objectives are to reengineer the process of business travels through an enterprise system The case looks at the challenges of reducing costs as well as maintaining a high level of service quality for business travelers.
Australian Corporate Services Agency-- Information resources management
Business travel-- Australia-- Management, Case studies.
Information resources management, Case studies.
Information technology-- Management, Case studies.
Travel costs-- Australia-- Management, Case studies.