عنوان
پدید آورنده
موضوع
رده
Z678 .L345 2008eb
Z678
.
L345
2008eb
کتابخانه
محل استقرار
144161897X
9781441618979
0838909523
9780838909522
b705384
The quality library :
[Book]
a guide to staff-driven improvement, better efficiency, and happier customers /
Sara Laughlin and Ray W. Wilson.
Chicago :
American Library Association,
2008.
1 online resource (xiv, 144 pages) :
illustrations
Includes bibliographical references (pages 137-139) and index.
The continuous improvement approach -- Identify library processes and assess their importance and condition -- Standardize the process -- Measure process performance -- Rapidly improve the process -- Manage process improvement throughout the library system.
0
Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.
Quality library.
0838909523
Customer services-- United States.
Library administration-- United States.
Library planning-- United States.
Total quality management-- United States.
Consumer Behavior.
Library Administration-- methods.
Library Services-- organization & administration.
Program Evaluation.
Total Quality Management.
Customer services.
LANGUAGE ARTS & DISCIPLINES-- Library & Information Science-- Administration & Management.
Library administration.
Library planning.
Total quality management.
United States.
7
LAN-- 025010
025
.
1
22
Z678
.
L345
2008eb
Z
678
L374q
2008
Laughlin, Sara,1949-
Wilson, Ray W.
20201207204442.0
pn
مطالعه متن کتاب [Book]
Y
