عنوان

Understanding, managing, and implementing quality :

0203464087

0415222710

0415222729

1134596111

1134596154

1134596162

6610403627

9780203464083

9780415222716

9780415222723

9781134596119

9781134596157

9781134596164

9786610403622

0415222710

0415222729

b702526

Understanding, managing, and implementing quality :

[Book]

frameworks, techniques, and cases /

edited by Jiju Antony and David Preece.

New York :

Routledge,

2002.

1 online resource (xxii, 232 pages) :

illustrations

Includes bibliographical references and index.

Promoting a strategic approach to TQM using a case-based intelligent system / Andreas J. Frangou -- Self-assessment frameworks for business organizations / Ashok Kumar and Ceasar Douglas -- QFD : customer driven design of products and services / Graeme Knowles -- Taguchi methods of experimental design for continuous improvement of process effectiveness and product quality / Jiju Antony -- Statistical process monitoring in the twenty-first century / Michael Wood -- TQM in higher education institutions : a review and case application / Jaideep Motwani and Glenn Mazur -- Do customers know what is best for them? The use of SERVQUAL in UK policing / Nick Capon and Vivien Mills -- Quality in the NHS : can we master the art of 'conversation'? / Harriet Jefferson -- Quality Management in public house retailing : a case study / David Preece, Valerie Steven and Gordon Steven -- Changing supervisory relations at work : behind the success stories of Quality Management initiatives / Patrick Dawson.

0

Understanding, managing, and implementing quality.

0415222710

Management.

Total quality management.

BUSINESS & ECONOMICS-- Quality Control.

BUSINESS & ECONOMICS-- Total Quality Management.

Management.

Total quality management.

BUS-- 053000

BUS-- 065000

Antony, Jiju.

Preece, David,1948-

20201207180257.0

pn

[Book]

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