Acknowledgements -- Introduction -- pt. I. The overview. 1. The context ; 2. The manager as leader ; 3. Believing that effective management works ; Endpiece -- pt. II. Transforming yourself. 4. Dealing with change ; 5. Preparing yourself for effective management ; 6. Relating to yourself ; 7. The way you think ; 8. Being a learner ; 9. Setting an example ; Endpiece -- pt. III. Communicating effectively. 10. Building rapport ; 11. Giving and receiving information ; 12. Setting a direction ; 13. Influencing ; Endpiece -- pt. IV. Managing others. 14. Motivating others ; 15. Supporting others ; 16. Counselling and coaching ; 17. Letting them get on with it ; Endpiece -- pt. V. The rest of the journey. 18. Continuing to develop -- Conclusion -- Recommended reading list.
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"Di Kamp's journey to success begins with you leading from the front; communicating effectively; setting an example; adapting quickly to change." "Have you got these skills? Do you want to develop them? If so, check how you are progressing with Di Kamp's The 21st Century Manager. Use her self-assessment exercises and creative activities to get you to your destination."--Jacket.