Includes bibliographical references (pages 237-242) and index.
Service Providers ASPs, ISPs, MSPs, and WSPs A Wiley Tech Brief -- Contents -- Introduction -- Chapter 1 Overview of Service Providers -- Managing in Turbulent Times -- Trends Affecting the Service Provider Market -- Economic Trends -- Technical Trends -- Business Trends -- Value-Added Trends -- What Is a Service Provider? -- Chapter 2 Enabling Technologies -- Communication Software -- Routable Networks -- Shared Naming System -- Web Browser -- Protocols -- Hardware -- Connecting to a Network -- Web Services -- The Future -- Chapter 3 Internet Service Providers -- Industry Outlook.
ASP Customer Benefits -- " What Can You Do for Me?" -- Pricing -- ASP Application Offerings -- What Should an ASP Enable? -- Special Concerns for Business Customers -- It's All or Nothing -- Okay, Then It's an IT-Only Issue -- So, Let's Outsource Everything -- If It's on the Web, Everyone Can See It -- Outsourcing Will Save Money -- ASP Operating Responsibilities -- ASP Service Checklist -- Conclusion -- Chapter 5 Management Service Providers -- What Is an MSP? -- Industry Outlook -- How Does It Work? -- MSP Offerings -- MSP Customer Benefits -- What Should an MSP Enable?
How Does It Work? -- ISP Offerings -- Internet Connection -- USENET -- Email -- Internet Relay Chat -- Instant Messaging -- Voice -- Domain Name Services -- Consulting Services -- Web Hosting -- Web Design -- E-Commerce Services -- VPNs -- Intranets and Extranets -- ISP Customer Benefits -- What Should an ISP Enable? -- Special Concerns for Business Customers -- ISP Operating Responsibilities -- ISP Service Checklist -- What Keeps an ISP Competitive? -- Conclusion -- Chapter 4 Application Service Providers -- What Is an ASP? -- Industry Outlook -- How Does It Work? -- ASP Offerings.
Scalability -- Availability -- WSP Service Checklist -- Conclusion -- Chapter 7 Other Service Providers -- Hosting Service Providers -- Web Hosting Solutions -- HSP Market Leaders -- HSP User Demands -- HSP Future Trends -- Infrastructure Providers -- Solutions -- Market Leaders -- User Demands -- Future Trends -- Internet Telephony Service Providers -- Solutions -- Market Leaders -- User Demands -- Future Trends -- Content Service Providers -- Solutions -- Market Leaders -- User Demands -- Future Trends -- Conclusion -- Chapter 8 Service Level Agreements -- Types of SLAs.
Special Concerns for Business Customers -- MSP Operating Responsibilities -- MSP Service Checklist -- Conclusion -- Chapter 6 Wireless Service Providers -- What Is a WSP? -- Industry Outlook -- How Does It Work? -- WAP's Up? -- Networks -- WSP Offerings -- Mobile Phone Service -- Internet Connection -- Information Services -- Data Access on the Corporate Network -- Location Services -- Automated Payment and Billing -- Customer Benefits -- What Should a WSP Enable? -- Special Concerns for Business Customers -- WSP Operating Responsibilities -- Devices -- Coverage -- Security -- User Experience.