عنوان
پدید آورنده
موضوع
رده
HF5415.5 .C55 2004
HF5415
.
5
.
C55
2004
کتابخانه
محل استقرار
0750660856
9780750660853
b701156
Business success through service excellence /
[Book]
Moira Clark and Susan Baker.
Oxford :
Elsevier Butterworth-Heinemann,
2004.
xiv, 199 pages :
illustrations ;
24 cm
Includes bibliographical references and index.
1. Managing service excellence -- 2. Customer intelligence -- 3. Operational effectiveness -- 4. Engaging people -- 5. Leadership and values -- 6. Organisational agility -- 7. Service excellence best practice -- App. 1. 2003 Service excellence awards
0
'Business Success through Service Excellence' enables companies to embark on a journey that will transform their business and help them become a more customer centric organization in order to achieve competitive advantage.
Customer services.
Customer services.
658
.
812
22
HF5415
.
5
.
C55
2004
Clark, Moira.
Baker, Susan,1958-
20201207165225.0
مطالعه متن کتاب [Book]
Y
