How Accurately Can Emergency Department Providers Estimate Patient Satisfaction?
[Article]
Yarris, Lalena M; Fu, Rongwei; Frakes, Brooke; Magaret, Nathan; Adams, Annette L; Brooks, Heather; Norton, Robert L
Introduction: Patient satisfaction is an important measure of emergency department (ED) quality of care. Little is known about providers' ability to estimate patient satisfaction. We aimed to measure providers' ability to assess patient satisfaction and hypothesized that providers could accurately estimate overall patient satisfaction.
2012
Western Journal of Emergency Medicine: Integrating Emergency Care with Population Health
13/4
Yarris, Lalena M; Fu, Rongwei; Frakes, Brooke; Magaret, Nathan; Adams, Annette L; Brooks, Heather; Norton, Robert L