Waiting for Triage: Unmeasured Time in Patient Flow
[Article]
Houston, Christopher; Sanchez, Leon D.; Fischer, Christopher; Volz, Kathryn; Wolfe, Richard
Introduction: The Centers for Medicare and Medicaid Services (CMS) requires reporting of multiple time-sensitive metrics. Most facilities use triage time as the time of arrival. Little is known about how long patients wait prior to triage. As reimbursement to the hospital may be tied to these metrics, it is essential to accurately record the time of arrival. Our objective was to quantify the time spent waiting to be triaged for patients arriving to the emergency department (ED).
2015
Western Journal of Emergency Medicine: Integrating Emergency Care with Population Health
16/1
Houston, Christopher; Sanchez, Leon D.; Fischer, Christopher; Volz, Kathryn; Wolfe, Richard