Looking: Methods for observing human experience. Ethnographic research. Interviewing ; Fly-on-th-wall observation ; Contextual inquiry ; Walk-a-mile immersion -- Participatory research. What's on your radar? ; Buy a feature ; Build your own ; Journaling -- Evaluative research. Think-aloud testing ; Heuristic review ; Critique ; System usability scale -- Understanding: Methods for analyzing challenges & opportunities. People & systems. Stakeholder mapping ; Persona profile ; Experience diagramming ; Concept mapping -- Patterns & priorities. Affinity clustering ; Bull's-eye diagramming ; Importance/difficulty matrix ; Visualize the vote -- Problem framing. Problem tree analysis ; Statement starters ; Abstraction laddering ; Rose, thorn, bud -- Making: Methods for envisioning future possibilities. Concept ideation. Thumbnail sketching ; Creative matrix ; Round robin ; Alternative worlds -- Modeling & prototyping. Storyboarding ; Schematic diagramming ; Rough & ready prototyping ; Appearance modeling -- Design rationale. Concept poster ; Video scenario ; Cover story mock-up ; Quick reference guide.
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This is your essential resource for innovation. It's a collection of methods for practicing Human-Centered Design, the discipline of developing solutions in the service of people. The thirty-six methods in this handbook are organized by way of three key design skills: Looking, Understanding, and Making. We invite you to develop these skills in earnest and work with others to bring new and lasting value to the world.