Creating a balanced scorecard for a financial services organization /
[Book]
Naresh Makhijani, James Creelman.
Hoboken, N.J. :
John Wiley & Sons (Asia),
2011.
1 online resource
Includes bibliographical references and index.
Cover; Title Page; Copyright; Dedication; Introduction; Chapter 1: The Curse of Living in "Interesting Times," The Credit Crunch, and Other Challenges; Executive Summary; Introduction; The Impact of the Credit Crunch; Deregulation, Globalization, and Technology; The Collapse of Customer Loyalty; Scorecard Pioneers; Other Scorecard-Using Financial Services Companies; Conclusion; Chapter 2: Describing the Balanced Scorecard; Executive Summary; Introduction; The Scorecard's Origins; A Balanced Measurement System; The Emergence of the Strategy Map; The Strategy-Focused Organization.
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How to tap the power of the balanced scorecard, for financial services organizations Designed to help financial services organizations build and implement the strategic management framework known as the balanced scorecard, Creating a Balanced Scorecard for a Financial Services Organization is the book you need to ensure accountability, transparency, and risk management in your enterprise. The financial crisis revealed the many shortcomings of the industry, but with this book in hand you can make the most of the mistakes of the past to build a better, stronger business that balances both short-