Introduction / Paul Resnick and Robert E. Kraut -- Encouraging contribution to online communities / Robert E. Kraut and Paul Resnick -- Encouraging commitment in online communities / Yuqing Ren [and others] -- Regulating behavior in online communities / Sara Kiesler [and others] -- The challenges of dealing with newcomers / Robert E. Kraut [and others] -- Starting new online communities / Paul Resnick [and others].
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Uses insights from social science, psychology, and economics to offer advice on planning and managing an online community.