Some fundamental truths -- The requirements process -- Scoping the business problem -- Business use cases -- Investigating the work -- Scenarios -- Understanding the real problem -- Starting the solution -- Strategies for today's business analyst -- Functional requirements -- Non-functional requirements -- Fit criteria and rationale -- The quality gateway -- Requirements and iterative development -- Reusing requirements -- Communicating the requirements -- Requirements completeness -- Volere requirements specification template -- Stakeholder management templates -- Function point counting : a simplified -- Requirements knowledge model.