Kitty O. Locker, the Ohio State University, Donna Kienzler, Iowa State University.
Eleventh edition.
New York, NY :
McGraw-Hill Education,
[2015]
xl, 726 pages :
color illustrations ;
28 cm
Includes bibliographical references and index.
Part one: The building blocks of effective messages -- Part two: The communication process -- Part three: Basic business messages -- Part four: The job hunt -- Part five: Proposals and reports -- Appendixes.