edited by Leslie P. Willcocks, Ilan Oshri, Julia Kotlarsky.
Cham :
Palgrave Macmillan,
2018.
1 online resource
Technology, work and globalization
Includes bibliographical references.
Intro; Series Preface; Acknowledgments; Contents; List of Contributors; List of Figures; List of Tables; Part I: Introduction; 1: Why Innovation and Why Now?; Innovation Through Outsourcing: Why Now; The Innovation Through Outsourcing Debate; The Role of Strategy and Internal Capability to Innovate when Pursuing Innovation Through Outsourcing; Tapping into External Innovation Sources; How to Achieve Innovation Through Outsourcing: The Innovation Ladder; Step 1: Strategise Innovation; Step 2: Design Measurement Instrument; Step 3: Assess Supplier's Innovation Capability
3: Strange Bedfellows No More: Researching Business Process Outsourcing and Dynamic InnovationIntroduction; Prior Outsourcing Research on Innovation; Innovation as Outsourcing Driver; Innovation Effects; Research Method; Interview Guide; Interviewees; Innovation Survey; Data Analysis: Theme of Dynamic Innovation; Practitioners and Innovation: Definitions and Examples; Moving to the Cloud; Electronic Invoicing; Better Forecasting; Faster Product Delivery; Dynamic Innovation: The Role of the Leadership Pair; Incenting and Contracting for Innovation; Yearly Productivity Improvements
Dedicated Time to Drive the Innovation AgendaGainsharing at the Project Level; The Threat of Competition; Special Governance for Innovation; Innovation Fund; Benchmarking; Gainsharing/Painsharing at the Relationship Level; Delivering Innovation; Acculturation; Inspiration: Generating Innovation Ideas; Jointly Developed Innovation Ideas; Provider-Driven Innovation Ideas; Funding Innovation; Injection: Change Management; Management Implications; It is Never Too Late to Innovate; Innovations Escalate Along a Novelty Curve; Analytics Will Increasingly Play a Role in Innovation
Performance Change for Collaborative InnovationThree Case Studies of Collaborative Innovation; KPN; StatoilHydro; Spring Global Mail; Lessons Learned: Moving to Collaborative Innovation; Client and Supplier Should Jointly Develop a Higher-Level Goal; Design Contracts to Include the Sharing of Both Risks and Rewards; Define Co-Managed Governance Structures that Support Teams Collaborating on Adaptive Work; Ensure the Relationship Between Client and Suppliers is Based on Trust; Conclusion; Appendix: Research Methodology; References
Step 4: Design a Contract for InnovationStep 5: Facilitate Relationships Building; Step 6: Measure Innovation Performance; Conclusion; References; Part II: Managing Outsourcing: Towards Dynamic Innovation; 2: Outsourcing Reframed: Delivering on Collaborative Innovation; Introduction; Outsourcing and Innovation: Still on the Learning Curve; Defining Collaborative Innovation; Collaboration; Innovation; A Framework for Collaborative Innovation; Leadership for Collaborative Innovation; Contracting for Collaborative Innovation; Organizing for Collaborative Innovation