Intro; Preface; Contents; List of Figures; List of Tables; 1: Solving the Unsolvable; References; Part I: Theory; 2: Increasing Leadership Effectiveness; 2.1 Managers' Assumptions and Efficiency; 2.1.1 Espoused Theories of Action vs. Theories-in-Use; 2.1.2 Single-Loop and Double-Loop Learning; 2.1.3 Models I and II; 2.2 Theories-in-Use Emerge Automatically and Unintentionally from Experience; 2.2.1 Dogs and Bells: Mental Models Formed Through Associative Learning; 2.2.2 Beating Bobo: Theories-in-Use Formed Through Social-Cognitive Learning
2.3 Theories-in-Use Can Appear to Be Good Guides for Behavior Even When They Are Not2.3.1 Intermittent Reinforcement; 2.3.2 Learned Helplessness; 2.3.3 Anticipatory-Avoidance Learning; 2.4 Further Obstacles to Changing Theories-in-Use; 2.4.1 Assimilation and Accommodation; 2.4.2 Cognitive Dissonance and Rationalization; 2.4.3 Troublesome Knowledge and Threshold Concepts; 2.5 How to Change Theories-in-Use; References; 3: The Embodied and Metaphorical View of Cognition; 3.1 The Development of Cognitive Science
3.2 The Embodied View of Cognition and How It Differs from the Symbolic View3.2.1 Affective Concepts Are Represented Through Somatic States; 3.2.2 Concepts of Actions Are Represented by Neurons Responsible for Performing These Actions; 3.2.3 Mental Tasks Utilize Same Neurological Circuits That Are Used for Sensorimotor Actions; 3.2.4 Simulations Representing Concrete and Abstract Concepts; 3.3 The Metaphorical View of Cognition; 3.3.1 Cognitive Metaphors and Theories-in-Use; 3.3.2 Primary Cognitive Metaphors: Merging the Embodied and Metaphorical Views of Cognition
3.3.3 Empirical Evidence for the Existence of Primary Cognitive Metaphors3.3.4 Sensory Templates and a New Approach to Double-Loop Learning; References; Part II: Cases; 4: Sensory Templates: Solving Unsolvable Managerial Problems; 4.1 Sensory Templates; 4.2 How Managers Use Sensory Templates; 4.3 Changing Sensory Templates Can Solve Seemingly Unsolvable Problems; 4.3.1 Case: Collaboration Between Departments: Coordinated Movement vs. Connection; 4.3.2 Case: Motivating People: Sisyphus vs. Bicycle Break; 4.3.3 Case: Changing People's Mind. Water vs. Viscous, Sticky Caramel Mass
4.3.4 Case: Generating Sales: Pulling the Cart vs. Weaving Nets4.3.5 Case: Managing Complaints. Employees as One Group vs. Many Individuals; 4.3.6 Different Metaphor Based on Same Sensory Template Does Not Bring Change; 4.4 New Sensory Templates Can Emerge from Aesthetic Elements Outside the Method; 4.4.1 Case: I'm a Drawing, My Colleague Is a Poem; 4.4.2 Case: Communication as Conduit for Information and Appreciation; 4.4.3 The Role of the Learning Context; 4.5 Letting Go of Non-essential Aspects of Sensory Templates
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This book explores the role of art and spiritual practices in management education. It takes recent developments in cognitive science relating to the metaphorical and embodied nature of cognition as its starting point. Introducing the concept of 'sensory templates', Springborg demonstrates how managers unconsciously understand organizational situations and actions as analogous to concrete sensorimotor experiences, such as pushing, pulling, balancing, lifting, moving with friction, connecting and moving various substances. Real-life management and leadership case studies illustrate how changing the sensory templates one uses to understand a particular situation can increase managerial efficiency and bring simple solutions to problems that have troubled managers for years. Sensory Templates and Manager Cognition will be of interest to scholars and students of managerial cognition, leadership and neuroscience, as well as practising managers and management educators.