Includes bibliographical references (pages 201-203) and index.
Asking questions that promote conversation -- Delivering honest positives -- Listening so others will talk -- Taking advantage of free information -- Letting others know who you are -- Starting conversations -- Issuing invitiations that are likely to be accepted -- Handling criticism constructively -- Resisting attempts at manipulation -- Requesting change -- Conveying meaning by motion -- Reducing anxiety in social situations -- Organizing your efforts.
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More than a million people have learned the secrets of effective conversation using Conversationally Speaking. This revised edition provides more ways to improve conversational skills by: