Together -- Accurate empathy -- How accurate empathy works -- The attitude of empathic understanding -- Roadblocks to listening -- The picture without the sound -- Asking questions -- Forming reflections -- Diving deeper -- Affirming -- Express yourself -- Listening well in relationships -- Empathic understanding in close relationships -- Listening for values -- Listening well in conflict -- The promise of empathic understanding.
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Are you a good listener? How well do you really know the people around you? A capacity for empathic understanding is hard-wired in our brains, but its full expression involves particular listening skills that are seldom learned through ordinary experience. Through clear explanation, specific examples, and practical exercises, Dr. Miller offers a step-by-step process for developing your skillfulness in empathic listening. With a solid basis in sixty years of scientific research, these communication skills are not limited to professionals, and can be learned and applied in your everyday life. In.
Listening Well : The Art of Empathic Understanding.