عنوان

Business and professional communication :

1506315526

9781506315522

Business and professional communication :

[Book]

keys for workplace excellence /

Kelly M. Quintanilla, Texas A & M University - Corpus Christi, Shawn T. Wahl, Missouri State University.

Third edition.

Los Angeles :

SAGE,

[2017]

xxiv, 371 pages :

illustrations ;

26 cm

Includes bibliographical references (pages 345-354) and index.

Machine generated contents note: pt. I BEGINNING COMMUNICATION PRINCIPLES -- 01. Business and Professional Excellence in the Workplace -- What Is Business and Professional Communication? -- Interviewing -- Relational Communication -- Mediated Communication -- Presentational Speaking -- Written Documents -- Business and Professional Excellence in Context -- Verbal and Nonverbal Communication -- Listening -- Resumes, Interviews, and Negotiations -- Getting to Know the Diverse Workplace -- Interpersonal Communication at Work -- Strengthening Teams and Conducting Meetings -- Technology in the Workplace -- Business and Professional Writing -- Leadership and Conflict Management -- Presentations -- Work-Life Balance -- Understanding the KEYS Process -- Understanding the Importance of Human Communication in Business and Professional Contexts -- Role-Taking -- Previous Communication Experiences -- Communication Channels -- Cultural Influences -- Communication Relationships

Note continued: 03. Listening -- Hearing and Listening -- Barriers to Listening -- Failing to Limit Distractions -- Failing to Focus on the Message -- Failing to Be an Active Listener -- Listening Styles and Categories -- Improving Your Listening -- KEYS to Listening Excellence -- Executive Summary -- Explore -- Review -- Discussion Questions -- Terms to Remember -- pt. II ENTERING THE WORKPLACE -- 04. Resumes, Interviews, and Negotiation -- The Job-Seeking Process -- Stage One: Exploring -- Self-Exploration -- Career Exploration -- Stage Two: Researching -- Researching Openings -- Researching Potential Employers -- Stage Three: Applying -- Developing Resumes -- Customizing Resumes -- Developing Electronic and Scannable Resumes and Online Applications -- Developing Cover Letters -- Stage Four: Interviewing -- Before the Interview -- During the Interview -- Stage Five: Following Up -- Stage Six: Negotiating -- KEYS to Excellence in the Job-Seeking Process

Note continued: Communication: A Complex Process -- Sender and Receiver -- Message and Feedback -- Channel -- Context -- Noise -- Social Media and Technology: Key Challenges in the Communication Age -- Communication Apprehension -- Types of Communication Apprehension -- Causes of Communication Apprehension -- Communication Ethics -- KEYS for Excellence in the Workplace -- Executive Summary -- Explore -- Review -- Discussion Questions -- Terms to Remember -- 02. Verbal and Nonverbal Communication -- Verbal Communication -- Nonverbal Communication -- Codes of Nonverbal Communication -- Vocal Expression -- Space -- Environment -- Physical Appearance -- Body Movement -- Facial Behavior -- Touch -- Forming Relationships With Verbal and Nonverbal Communication -- Verbal and Nonverbal Communication and Their Impact on Professions -- KEYS to Excellence in Verbal and Nonverbal Communication -- Executive Summary -- Explore -- Review -- Discussion Questions -- Terms to Remember

Note continued: Developing Time-Management Skills -- Using Technology to Maintain Balance -- Taking a Vacation -- Keys to Excellence With Work-Life Balance -- Executive Summary -- Explore -- Review -- Discussion Questions -- Terms to Remember.

Note continued: Discussion Questions -- Terms to Remember -- pt. IV EXCELLING IN THE WORKPLACE -- 08. Technology in the Workplace -- Communication and Technology: Tools for Professionals -- Maintaining Professional Excellence Online -- Electronic Communication -- Drawbacks of Technology -- Employee Surveillance -- Time Management -- Information Overload -- Electronic Aggression -- Professional Etiquette With Technology -- KEYS to Excellence With Communication and Technology -- Executive Summary -- Explore -- Review -- Discussion Questions -- Terms to Remember -- 09. Business and Professional Writing -- The Importance of Written Communication -- Striving for Written Communication Excellence -- Message Structure -- Message Clarity -- Message Presentation -- Types of Written Communication -- Business Letters -- Employee Reviews -- Recommendation Letters -- Thank You Letters -- Memos -- Proposals and Reports -- Planning Documents -- Press Releases -- Proactive Media Writing

Note continued: E-mail -- KEYS to Excellence in Written Communication -- Executive Summary -- Explore -- Review -- Discussion Questions -- Terms to Remember -- 10. Leadership and Conflict Management -- What Is Leadership? -- Utilizing Power -- Improving Communication With Leadership Theories -- Behavioral Theories -- Situational Leadership Theories -- Transformational Leadership -- Hiring the Right Team -- Developing the New Employee Profile -- During the Interview -- After the Interview -- Following Up and Following Through -- Communicating About Your Team -- Dealing With Difficult People -- Meet Your Organizational Family -- Leader as Parent -- Giving Feedback -- Setting Expectations -- Providing Feedback Regularly -- Praising Team Members -- Holding Team Members Accountable -- Motivating Through Feedback -- Enacting Consequences -- Firing Employees -- Putting It Together -- Managing Your Public Image -- KEYS to Excellence in Leadership -- Executive Summary

Note continued: Executive Summary -- Explore -- Review -- Discussion Questions -- Terms to Remember -- 05. Getting to Know your Diverse Workplace -- Learning Your Workplace Culture -- Assimilating College Students -- Diversity in Your Workplace: Some Important Concepts -- Cultural Diversity Awareness and Worldview -- Cultural Competence -- Mutual Respect -- Examples of Diversity in Professional Contexts -- Gender -- Ethnicity and Race -- Language Differences -- Religion and Spirituality -- People With Disabilities -- Generational Differences -- KEYS to Excellence in Getting to Know the Diverse Workplace -- Executive Summary -- Explore -- Review -- Discussion Questions -- Terms to Remember -- pt. III DEVELOPING IN THE WORKPLACE -- 06. Interpersonal Communication at Work -- Exploring Relationship Types at Work -- Superior-Subordinate Relationships -- Coworker Relationships -- Customer-Client Relationships -- The Line Between Professional and Personal

Note continued: Explore -- Review -- Discussion Questions -- Terms to Remember -- 13. Delivering A Speech with Professional Excellence -- Delivering a Presentation With Professional Excellence -- The Adrenaline Rush -- Sense of Play -- Presenting From an Outline -- PowerPoint and Other Supporting Aids -- Should I Use Supporting Aids? -- Types of Supporting Aids -- Practice Makes Perfect -- Team Presentations -- KEYS to Excellence in Delivering a Speech -- Executive Summary -- Explore -- Review -- Discussion Questions -- Terms to Remember -- pt. VI SURVIVING IN THE WORKPLACE -- 14. Work-Life Balance -- The Importance of Work-Life Balance -- Work-Life Balance Defined -- Individual Benefits -- Organizational Benefits -- Triggers to Imbalance -- Personality Types -- The Impact of Difficult People on Work-Life Balance -- Technologically Blurred Boundaries -- Life Demands -- Strategies for Balance -- Knowing Yourself -- Developing Emotional Intelligence

Note continued: Explore -- Review -- Discussion Questions -- Terms to Remember -- pt. V PRESENTING IN THE WORKPLACE -- 11. Informing and Persuading -- The Importance of Presenting With Professional Excellence -- Identifying Presentation Opportunities and Purposes -- Presentation Opportunities -- General Purpose -- Specific Purpose -- Speaking to Inform -- Ethos -- Logos -- Strategies for Informing With Excellence -- Speaking to Persuade -- Types of Reasoning -- Pathos -- Strategies for Persuading With Excellence -- KEYS to Excellence in Professional Presentations -- Executive Summary -- Explore -- Review -- Discussion Questions -- Terms to Remember -- 12. Speech Design -- Analyzing the Audience -- Analyzing the Context -- Researching -- Gathering Research -- Determining What to Include -- Organizing Your Presentation -- Organizing the Body -- Developing Transitions -- Introductions -- Conclusions -- Language -- KEYS to Excellence in Speech Design -- Executive Summary

Note continued: Romance in the Workplace -- Sexual Harassment -- Communication Privacy Management at Work -- Professional Etiquette -- KEYS to Excellence in Interpersonal Communication -- Executive Summary -- Explore -- Review -- Discussion Questions -- Terms to Remember -- 07. Strengthening Teams and Conducting Meetings -- How Do Groups Differ From Teams? -- Conducting Meetings -- Meeting Environment -- Meeting Topics (Agenda) -- Meeting Participants -- Shared Leadership -- Team Roles -- Team Norms -- Problem Solving -- Describing and Analyzing the Problem -- Generating Possible Solutions -- Evaluating All Solutions -- Deciding on the Solution -- Planning How to Implement the Solution -- Cultivating Innovative Thinking -- Explorer -- Artist -- Judge -- Warrior -- Supporting Each Role -- Conflict in Team Meetings -- Need for Conflict -- Productive Conflict -- The Unite Approach -- KEYS to Excellence in Team Communication -- Executive Summary -- Explore -- Review

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"Professional success requires excellent communication skills. Organized around the transition from student to professional life, Business and Professional Communication, Third Edition gives readers the tools they need to move from interview candidate to team member to leader. Kelly M. Quintanilla and Shawn T. Wahl help students understand the role communication plays when successfully handling situations like job interviewing, providing feedback to supervisors, and working in teams. The fully updated Third Edition includes expanded coverage of making competent choices in new communication channels, increased emphasis on skill building for business writing and presentations, and the effective use of visual aids."--Provided by publisher.

Business communication.

Business communication.

Quintanilla, Kelly M.

Wahl, Shawn T.

20200823041227.0

rda

[Book]

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