Intro; Table of Contents; About the Author; About the Contributor; About the Technical Reviewers; Chapter 1: Introduction to VUI; When Did It All Start?; Era of Digital Assistants; Why Use Voice?; The Current Landscape; Moving Forward; Chapter 2: Principles of VUI; Recognize Intent; Example 1; Analysis; Example 2; Analysis; Example 3; Analysis; Leverage Context; Example 1; Analysis; Example 2; Analysis; Example 3; Analysis; Cooperate and Respond; Progressive Disclosure; Variety; Give and Take; Moving Forward; Chapter 3: Personality; Why Do We Need to Create a Personality?
Graphical User Interfaces (GUI)/WIMP InteractionsVoice Interactions; Gestural Interfaces; Haptics; Multi-Modal Interactions; Unimodal Graphical User Interface Systems (GUI Systems) vs Multi-Modal Interfaces; Principles of User Interactions; Visibility of System Status; Natural and Intuitive: Match the Real World; Control of the Interaction Should Lie with the User; Flexibility of System Status; Match the User's Mental Model and Reduce Cognitive Load (also by Consistency); Error Recovery: User's Commands and Actions Can Be Reversed; Aesthetic and Minimalist Design
Users Know That They Are Talking to a Voice Assistant Who Helps Get Things DoneUsers Know That They Are Talking to a Voice Assistant When They Are Also Interacting with a Screen (Multi-Modal); Users Do Not Know That They Are Talking to a Voice Assistant; Using Hesitation Markers; Adding Pauses; Moving Forward; Chapter 4: The Power of Multi-Modal Interactions; What Is User Interface Design (UI) and User Experience (UX) Design?; User Experience Design (UX); Usability and Types of Interactions; Unimodal Graphical User Interface Systems (GUI Systems)
Voice Interactions vs Multi-Modal InteractionsEmerging Multi-Modal Principles; Designing the Voice-Based Interface; Summary; Index
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Design and implement voice user interfaces. This guide to VUI helps you make decisions as you deal with the challenges of moving from a GUI world to mixed-modal interactions with GUI and VUI. The way we interact with devices is changing rapidly and this book gives you a close view across major companies via real-world applications and case studies. Voice User Interface Design provides an explanation of the principles of VUI design. The book covers the design phase, with clear explanations and demonstrations of each design principle through examples of multi-modal interactions (GUI plus VUI) and how they differ from pure VUI. The book also differentiates principles of VUI related to chat-based bot interaction models. By the end of the book you will have a vision of the future, imagining new user-oriented scenarios and new avenues, which until now were untouched. What You'll Learn: Implement and adhere to each design principle Understand how VUI differs from other interaction models Work in the current VUI landscape.