History and functions of reference services -- Ethics -- The reference interview -- Instruction -- Cooperation and consortia -- Models of reference services -- Management of reference services -- Evaluation and assessment of reference services -- Training and continual learning for reference staff -- Marketing and promotion of reference services -- Reference services for children and young adults -- Reference services for diverse populations -- Selection and evaluation of reference sources -- Licensing electronic sources -- Search strategies for online resources -- Bibliographic sources -- Indexes and abstracts -- Sources for facts and overviews -- Dictionaries -- Geographical sources -- Biographical and genealogical sources -- Government information -- Sources for data and statistics -- Reader's advisory services and sources -- Business sources -- Health and medicine sources -- Primary and archival sources -- Legal sources -- Creating and future of reference service.
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"Thoroughly updated, this go-to work links you--and through you, your patrons--to the significant changes that have occurred in reference and information sciences thanks to the growth in digital content"--
Reference and information services.
9781440836978
Information services.
Reference services (Libraries)
Information services.
LANGUAGE ARTS & DISCIPLINES-- Library & Information Science-- Cataloging & Classification.
LANGUAGE ARTS & DISCIPLINES-- Library & Information Science-- Collection Development.