Front cover; Dedication; Contents; List of Figures; List of Tables; Preface; Acknowledgments; Authors; Introduction; PART I: OVERVIEW OF SUPPLY CHAIN MANAGEMENT; Chapter 1. Evolution of Supply Chains; Chapter 2. Supply Chains as a System; PART II: THE CUSTOMER PERSPECTIVE; Chapter 3. Determining Customer Needs; Chapter 4. A System to Meet Customer Needs; Chapter 5. Demand Management; PART III: THE SUPPLY PERSPECTIVE-DISTRIBUTION, PRODUCTION, AND PROCUREMENT; Chapter 6. Distribution and Retailing; Chapter 7. Production and Service Processes; Chapter 8. Procurement/Purchasing.
Chapter 9. Reverse Supply ChainsPART IV: INTEGRATED SUPPLY CHAINS; Chapter 10. The Need to Integrate; Chapter 11. Why Integration Is Difficult ; Chapter 12. How to Build an Integrated Supply Chain; PART V: THE FINANCIAL AND INFORMATION TECHNOLOGY PERSPECTIVES; Chapter 13. Information Flow along the Supply Chain; Chapter 14. Funds Flow along the Supply Chain; Chapter 15. ROI for Supply Chains and Other Issues; PART VI: THE FUTURE; Chapter 16. Trends in Supply Chain Development and Management; Chapter 17. Preparation for the Future; Index; Back cover.
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OVERVIEW OF SUPPLY CHAIN MANAGEMENTEvolution of Supply Chains Learning Outcomes What Is a Supply Chain? Importance of SCM Evolution of Supply ChainsChanging Government OrientationCurrent Trends That Link Supply Chain Participants More CloselyCurrent Developments in SCMObstacles to Supply Chain IntegrationExamples of Companies with Successful Supply ChainsProgress toward an Integrated Supply Chain Supply Chain Models Supply Chains as a System Learning Outcomes Introduction Supply Chain SystemsTypes of Supply ChainsExamples of Supply Chains in Different Industries Open Systems vs. Closed Systems.