"First edition published by Psychology Press 1986. Third edition published by Routledge 2006" -- title page verso.
Includes bibliographical references and index.
Part I. Communication skill in theory and practice -- Skill in theory : communication as skilled performance / Owen Hargie -- Skill in practice : an operational model of communicative performance / Owen Hargie -- Part II. Core communication skills -- Nonverbal behaviour as communication : approaches, issues, and research / Randall A. Gordon and Daniel Druckman -- Questioning / Karyn Stapleton -- Reinforcement / Len Cairns -- On explaining / George Brown and Sarah Edmunds -- Self-disclosure : strategic revelation of information in personal and professional relationships / Charles H. Tardy and Joy Smithson -- Listening / Graham D. Bodie -- Humour and laughter / May McCreaddie and Jon Harrison -- Persuasion / Daniel J. O'Keefe -- Part III. Applying skills in specific contexts -- Asserting and confronting / Richard F. Rakos -- Interacting in task groups / Arjaan Wit -- Negotiating / Colleen E. Mills -- Mentoring and coaching / Bob Garvey -- Relational communication / Steve Duck and Pam L. Secklin -- Part IV. Applying skills in specialised interviewing contexts -- The employment interview / Rob Millar and Anne Tracey -- The cognitive interview / Amina Memon and Julie Gawrylowicz -- The developmental counselling and therapy interview / Sandra A. Rigazio-DiGilio and Allen E. Ivey -- Cognitive behavioural communication skills / Frank Wills -- The appraisal interview reappraised / Dennis Tourish -- Part V. The training context -- Training in communication skills : research, theory and practice / Owen Hargie.
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The Handbook of Communication Skills is recognised as one of the core texts in the field of communication, offering a state-of-the-art overview of this rapidly evolving field of study. This comprehensively revised and updated fourth edition arrives at a time when the realm of interpersonal communication has attracted immense attention. Recent research showing the potency of communication skills for success in many walks of life has stimulated considerable interest in this area, both from academic researchers, and from practitioners whose day-to-day work is so dependent on effective social skills. Covering topics such as non-verbal behaviour, listening, negotiation and persuasion, the book situated communication in a range of different contexts, from interacting in groups to the counselling interview. Based on the core tenet that interpersonal communication can be conceptualised as a form of skilled activity, and including new chapters on cognitive behavioural therapy and coaching and mentoring, this new edition also places communication in context with advances in digital technology--back cover.