عنوان

Analyzing Information Flows in Service Networks

9783790820980

9783790820997

b614035

Analyzing Information Flows in Service Networks

[Book]

Christoph Rosenkranz Affiliation: Professur für Information Systems Engineering, Johann Wolfgang Goethe-Universität, Mertonstraße 17, 60325, Frankfurt am Main

Value chains increasingly rely on the bundling of physical products and services from different providers in networks. More and more, information flows which are needed for communication and coordination cross inter-organizational boundaries. This is especially true for immaterial services and of utmost importance for service management, since the provision of an undisturbed information flow affects the performance of the whole network. In this paper we develop a method for the analysis and design of information flows. Building on the Design Science Research Framework, as a first step in our Design Science project, we show how information flows can be analyzed and measured. The proposed method combines conceptual modeling with concepts from Contingency Theory and Management Cybernetics.

Christoph Rosenkranz Affiliation: Professur für Information Systems Engineering, Johann Wolfgang Goethe-Universität, Mertonstraße 17, 60325, Frankfurt am Main

Christoph Rosenkranz Affiliation: Professur für Information Systems Engineering, Johann Wolfgang Goethe-Universität, Mertonstraße 17, 60325, Frankfurt am Main

[Book]

Y