عنوان

CSCW requirements and evaluation = CSCW de xu qiu yu ping gu

3540199632

7506238209

9783540199632

9787506238205

b565441

CSCW requirements and evaluation = CSCW de xu qiu yu ping gu

[Book]

Peter J. Thomas.

New York

Springer ; Beijing : World Pub.

1998, ©1996.

xv, 192 pages : illustrations ; 24 cm.

Computer supported cooperative work.

1 Introduction.- 2 CSCW and Requirements Analysis: Requirements as Cooperation/Requirements for Cooperation.- 2.1 Introduction.- 2.2 Promoting Cooperation in Requirements.- 2.2.1 Conditions for Cooperation.- 2.2.2 Facilitating Cooperation.- 2.3 Cognitive Mapping.- 2.4 Empirical Results.- 2.5 Conclusion.- 3 "They're Supposed to be Fixing it": Requirements and System Redesign.- 3.1 Introduction.- 3.2 The "nth" Phase in the Requirements Process?.- 3.3 Considering Systems in Use.- 3.3.1 The Technology Resources Centre.- 3.3.2 Requirements.- 3.3.3 "Policy" vs. "Process".- 3.4 The Bank.- 3.5 Conclusion: "Requirements" and "Configuring the User".- 4 Cooperation, Requirements Analysis and CSCW.- 4.1 Introduction.- 4.1.1 Designing Usable Systems.- 4.2 Approaches to Requirements Analysis.- 4.2.1 Traditional Approaches.- 4.2.2 Participation.- 4.2.3 The Design Team.- 4.2.4 Group Sessions.- 4.3 Characteristics of Group Session Approaches.- 4.3.1 Communication Between Group Members.- 4.3.2 Sharing of Information.- 4.3.3 Coordination and Control of Shared Objects.- 4.3.4 Sharing of Workspace.- 4.3.5 Organisation and Common Understanding of the Work Process.- 4.3.6 Decision Making.- 4.3.7 Facilitation.- 4.4 Research Issues.- 4.5 Prototype CRC Tools.- 4.6 Evaluation of the CRC Prototype.- 4.7 Research Issues for CSCW.- 5 User Requirements from a Group Perspective: The Case of Distance Learning Mediated by Computer Conferencing.- 5.1 Introduction.- 5.2 On Approaches to the Evaluation of CCS.- 5.3 Objectives of Case Study.- 5.4 Case Study: Distance Learning via Computer Conferencing.- 5.4.1 Operational Constraints of the Study.- 5.4.2 Background to Case Study.- 5.4.3 Objectives of CCS Implementation.- 5.4.4 The CCS Environment: CAUCUS.- 5.4.5 The Structure of a Conference in the CAUCUS Environment.- 5.4.6 Course Material Structure and Schedule for the Computer Conference.- 5.4.7 Participants.- 5.5 Examining the Social Organisation of the Students' Learning Activity in the CCS Environment, and the Problems they Encountered.- 5.5.1 Educational Rationale.- 5.5.2 Operational Factors and Communication Knowledge.- 5.6 Investigation of Participants' Communication Problems.- 5.7 Some General Implications.- 5.8 Summary of Other Findings.- 5.9 Recommendations and Further Development.- 5.10 Conclusions.- 6 Early Evaluation of the Organisational Implications of CSCW Systems.- 6.1 Organisational Impact.- 6.2 Approaches to Evaluation.- 6.2.1 The Logical-Positivist Approach.- 6.2.1.1 Usage Scenario Building.- 6.2.1.2 Predictions and Valuations.- 6.2.1.3 Time and Effort.- 6.2.2 The Interpretative Approach.- 6.3 The User Cost-Benefit Assessment Method.- 6.4 Evaluating the Impact of a Mobile Communications System.- 6.5 Reflections on the Use of the User Cost-Benefit Assessment Method.- 6.5.1 Validity.- 6.5.2 Strengths and Weaknesses of the Method.- 6.5.3 The Development of the Method.- 6.6 Conclusions.- 7 Coordination Breakdowns: How Flexible is Collaborative Work?.- 7.1 Introduction.- 7.2 EMail and Communication Problems.- 7.2.1 Advantages of Email.- 7.2.2 Conflictual Features of Email.- 7.2.3 Coping Strategies.- 7.3 Definitions.- 7.3.1 Shared Understanding.- 7.3.2 Coordination Breakdowns.- 7.3.3 Conflict.- 7.4 The Role of Breakdowns.- 7.4.1 Breakdown Mechanisms.- 7.4.2 Breakdown Techniques.- 7.4.3 Harmonising Mechanisms.- 7.4.4 Harmonising Techniques.- 7.5 Discussion.- 7.6 Conclusions.- 8 The Why, How and What to Evaluate of Interaction Technology: A Review and Proposed Integration.- 8.1 Introduction.- 8.2 HOW to Evaluate: Methodology for Interaction Technology.- 8.3 Four Research Traditions.- 8.4 Choice of Evaluation Approach.- 8.5 WHAT to Evaluate: A Model of Distributed Social Interaction.- 8.5.1 Outcomes.- 8.5.2 Interaction Processes.- 8.5.3 Input.- 8.6 Group Evolution.- 8.7 The Complete Evaluation Process.- 9 Measures of Process.- 9.1 Introduction.- 9.2 Common Ground, Effort and Social Salience.- 9.2.1 Common Ground as Agreement in Recall.- 9.2.2 Subjective Ratings.- 9.3 Surface Features of Conversational Content.- 9.3.1 "I", "We", "You".- 9.3.2 Coreferring Expressions and Explicit Topic Openings.- 9.3.3 Breakdown.- 9.4 Conversational Structure.- 9.4.1 Topic Mention.- 9.4.2 Utterance Length, Overlap and Interruptions.- 9.4.3 Gaze.- 9.5 Discussion.- 9.6 Conclusions.- 10 Dealing with Uncertainty - Perspectives on the Evaluation Process.- 10.1 Introduction.- 10.2 Evaluation in a Specific Context - Retail Financial Services.- 10.3 Conclusion - What is Evaluation?.- 11 The Use of Breakdown Analysis in Synchronous CSCW System Design.- 11.1 Introduction.- 11.2 Background.- 11.2.1 Design at a Distance: The Loughborough-Adelaide Studies.- 11.2.2 Breakdowns.- 11.3 Usability Evaluation and CSCW.- 11.3.1 Evaluating the Usability of CSCW Systems.- 11.3.2 The Role of the Model of Interaction in Breakdown Analysis.- 11.4 Breakdown Analysis.- 11.4.1 Stage 1: Transcription and Categorisation of Breakdowns.- 11.4.2 Stage 2: Causal Diagnosis.- 11.4.3 Stage 3: Remedy Prescription.- 11.4.4 Distribution of Breakdowns: Session of the Adelaide-Loughborough Study.- 11.5 Conclusions.- References.- Name Index.

CSCW de xu qiu yu ping gu

Information storage and retrieval systems -- Business -- Evaluation.

Teams in the workplace -- Data processing -- Evaluation.

Peter J. Thomas.

Peter J Thomas

[Book]

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