Part 1 An Introduction to management1 Managing in organisations 2 Models of management Part 1 Case: innocent drinks Part 1 Skills development Part 2 The environment of mangement3 Organisation cultures and contexts4 Managing internationally5 Corporate responsibility Part 2 case: BP Part 2 Skills development Part 3 Planning6 Planning 7 Decision making 8 Managing strategy 9 Managing marketing Part 3 case: The Virgin Group Part 3 Skills development Part 4 Organising10 Organisation structure 11 Human resource management 12 Information technology and e-business13 Managing change and innovation Part 4 case: The Royal Bank of Scotland Part 4 Skills development Part 5 Leading14 Influence and power 15 Motivation 16 Communication 17 Teams Part 5 case: W.L. Gore & Associates in Europe Part 5 Skills development Part 6 Controlling18 Managing operations and quality 19 Performance measurement and control20 Finance and budgetary control Part 6 case: Tesco Part 6 Skills development Glossary References Index
The 5th edition of this well-respected text has been revised and updated to incorporate the latest research and most recent and relevant examples and illustrations. It is written for students on undergraduate and postgraduate degree programmes, or undertaking professional qualifications.