Theme I: Modelling for Evaluation and Change.- 1 Modelling for Change: An Information Systems Perspective on Change Management Models.- 2 Information Systems as Powerful Forces of Change.- 3 How the Open University Uses Information Technology to Provide Distance Learning in a Competitive Market.- 4 Information Technology as a Tool for Performance Measurement and Auditing.- 5 Coordinating Change Through Effective Communication at England's Newest University.- 6 The Simulation of Taiwan's Power Generation System.- 7 Performance Measurement, Goal Setting and Feedback in Engineering Design.- 8 Using Information Technology to Manage the Change Process in Organisations.- Theme II: Modelling for Information Systems.- 9 Issues in Information Systems Development Models.- 10 The Metaphysical Foundations of Soft and Hard Information Systems Methodologies.- 11 Information Systems Intervention: A Total Systems View.- 12 Why Mixed Methods are Necessary to Derive Enterprise-wide Solutions.- 13 Tailorable Information Systems Add Value to Organisations in Changing Environments.- 14 The Retail Industry and Information Technology.- 15 Information Systems at the Superstore Interface.- Theme III: Modelling for Decision Support.- 16 Modelling for Decision Support in Simulation.- 17 The Strategic Role of Expert Systems in UK Organisations.- 18 Workflow Benchmarking for Improved Productivity in a Large Store Group.- 19 Adding Value Through Simulation by Focusing on Process.- 20 The Centre for Applied Simulation Modelling.- 21 Combining Modelling Approaches in Library Systems Analysis.- 22 The Usability of User Interfaces to Simulation Systems.- Author Index.