The paradox of the IT industry --;Aspects of today's IT industry --;What IT service companies do --;Realities and perceptions --;Prehistory --;Early business computing --;A potted history of IT services --;Succeeding today --;Leaders --;New influences and challengers --;How to predict the future --;Four "see-able" futures --;Speculation.
This book explains what consultants and IT Services firms do. By using plain language and drawing comparisons from everyday life and other industries, the book makes complex concepts accessible to the general reader.