10 communication strategies every leader needs to know /
Dianna Booher
New York :
McGraw-Hill,
c2007
vi, 212 p. :
ill. ;
22 cm
Includes bibliographical references (p. 197-202) and index
Introduction: there is just no communication around here -- Is it correct? -- Is it complete? -- Is it clear? -- Is it purposefully unclear? -- Is it consistent? -- Are you credible? -- Are you concerned and connected? -- Is it current? -- Does your communication make you look competent? -- Is it circular? -- A final note -- End notes -- Bibliography -- Index -- About the author