عنوان
پدید آورنده
موضوع
رده
HD31 .A46 2009
HD31
.
A46
2009
کتابخانه
محل استقرار
0071608311 (hbk.)
9780071608312 (hbk.)
b535505
Customer-driven operations :
[Book]
aligning quality tools and business processes for customer excellence /
Christopher Ahoy.
New York :
McGraw-Hill,
[2009]
©2009
xiv, 272 pages :
illustrations ;
24 cm
Includes bibliographical references (p. 257-261) and index.
Where does a world-class journey begin? -- Creating a world-class organization -- Where to start your journey -- Stages of change -- Levels of development -- Who is the customer? -- Customer focus -- Organization design -- Metrics -- Systems approach and filling in the gaps -- Quality tools -- Trends facing a world-class journey.
0
Customer-driven operations management
Business logistics.
Customer relations.
Industrial management.
Production management.
658
.
5
22
HD31
.
A46
2009
Ahoy, Christopher K.
20090605102601.0
rda
مطالعه متن کتاب [Book]
Y
