عنوان

Sams teach yourself Microsoft Dynamics CRM 4 in 24 hours

0768689759

9780768689754

0672330679

9780672330674

b527004

Sams teach yourself Microsoft Dynamics CRM 4 in 24 hours

[Book]

Anne Stanton

Indianapolis, Ind. :

Sams,

c2010

1 online resource (xiii, 459 p.) :

ill

Sams teach yourself in 24 hours

Description based on print version record

Includes index

What is Microsoft Dynamics CRM? -- The basics : the CRM functionality vocabulary -- The business roadmap -- Infrastructure choices -- Security -- Managing leads -- The account in more detail -- The sales funnel -- Marketing campaigns -- Entering data as a salesperson -- Configuring your interaction with Microsoft Dynamics CRM -- Contacts and activity capture -- Emailing from Microsoft Dynamics CRM -- World mail merge -- Outlook integration -- Workflow : creating simple workflow -- Support management -- Contracts, cases, tickets, and capturing time -- Scheduling -- Utilizing the power of Microsoft Excel with CRM data -- Reporting -- Integration to the other applications -- Microsoft Dynamics CRM utilities you can add -- Microsoft Dynamics CRM as a development framework

0

Safari Books Online

CL0500000065

Sams teach yourself Microsoft Dynamics CRM 4 in 24 hours

9780672330674

Teach yourself Microsoft Dynamics CRM 4 in 24 hours

Customer relations-- Data processing

Management information systems

Relationship marketing

Stanton, Anne A

Ohio Library and Information Network

20100421150625.0

[Book]

Y