It's tough at the top - CEOs are finally demanding accountability for marketing expenditure -- Strategic marketing planning - a brief overview -- A three-level marketing accountability framework -- A process of marketing due diligence -- The marketing metrics model and process -- Segmentation - the basic building block for markets -- How to become the first choice for the customers you want -- Turning strategy into action, and measuring outcomes -- Delivering accountability - finalizing the metrics strategy -- Why data quality can make or break accountability -- Measuring the effectiveness of multichannel strategies -- Valuing brands -- Appendix: Econometrics