understanding and developing the behaviors of success /
Marcia Hughes, James Bradford Terrell
1st ed
San Francisco :
Jossey-Bass,
c2007
v, 216 p. :
ill. ;
24 cm
Includes bibliographical references (p. 204-208) and index
Why emotional intelligence is so valuable for teams -- The business case for team emotional intelligence -- The first skill : team identity -- The second skill : motivation -- The third skill : emotional awareness -- The fourth skill : communication -- The fifth skill : stress tolerance -- The sixth skill : conflict resolution -- The seventh skill : positive mood -- The emotionally intelligent team player -- Leading the emotionally intelligent team -- Values and ethics -- Results