linking strategy to operations for competitive advantage /
Robert S. Kaplan, David P. Norton
London :
McGraw-Hill [distributor],
2008
xiii, 320 p. :
ill. ;
25 cm
Includes bibliographical references and index
Develop the strategy -- Plan the strategy -- Strategic initiatives : launching the strategy into motion -- Aligning organizational units and employees -- Plan operations : align process improvement programs -- Plan operations : sales forecasts, resource capacity, and dynamic budgets -- Operational and strategy review meetings -- Meetings to test and adapt the strategy -- The office of strategy management