The challenge and the opportunity -- History of performance improvement -- Evidence-based medicine and pay-for-performance -- Strategy and the balanced scorecard -- Project management -- Tools for problem solving and decision making -- Using data and statistical tools for operations improvement -- Quality management: focus on six sigma -- The lean enterprise -- Simulation -- Process improvement and patient flow -- Scheduling and capacity management -- Supply chain management -- Holding the gains
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Health services administration-- Quality control
Medical care-- Quality control
Organizational effectiveness
Total quality management
Decision Support Techniques
Efficiency, Organizational-- standards
Quality Assurance, Health Care-- organization & administration