عنوان
پدید آورنده
موضوع
رده
HD9696.67.A2 S47 2011
HD9696
.
67
.
A2
S47
2011
کتابخانه
محل استقرار
0113313055 (pbk.)
9780113313051 (pbk.)
b511002
ITIL service design /
[Book]
[Cabinet Office ; author, Lou Hunnbeck ; mentor, Colin Rudd ; project mentor, Shirley Lacy ; technical continuity editor, Ashley Hanna]
Second edition, 2011 edition
London :
TSO (The Stationery Office),
2011
xi, 442 pages :
illustrations ;
28 cm
ITIL
At head of title: Best management service
Includes index
Service design
Computer industry-- Customer services-- Management
Electronic office machine industry-- Customer services-- Management
004
.
0688
23
HD9696
.
67
.
A2
S47
2011
Hanna, Ashley
Hunnebeck, Lou
Lacy, Shirley
Rudd, Colin
Great Britain., Cabinet Office
20141128141422.0
مطالعه متن کتاب [Book]
Y
