take your career from average to exceptional with the hidden power of nonverbal intelligence /
Joe Navarro with Toni Sciarra Poynter.
1st ed.
New York, NY :
Harper Business,
c2010.
xiv, 242 p. :
ill. ;
24 cm.
Includes bibliographical references and index.
Influence at your fingertips -- The comfort/discomfort paradigm : the foundation of nonverbal intelligence -- How the body talks -- The power of your behavior -- The power of how you look -- Curbside appeal : managing how your organization is perceived -- Situational nonverbals : best practices for best results -- Emotional nonverbals -- What about deception?
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"Why is it that some people have all the elements of success - education, skills, integrity, motivation - but can't seem to move from effectiveness to excellence in their careers? Behavior expert Joe Navarro reveals the long-sought answer. Louder Than Words teaches how to master nonverbal intelligence, the ability to interpret and use nonverbal signals - in poker terms, "tells" - in business to assess and influence others." "Drawing on his decades in the behavioral sciences, Navarro shows how to use his simple yet powerful "comfort/discomfort" model to decode what's really being said at meetings, interviews, negotiations, presentations, business meals, and more, including the casual exchanges that often impact decisions and reputations."--BOOK JACKET.