creating a cost effective, standardized, high quality, patient-focused operation /
Charles Protzman, Joyce Kerpchar, George Mayzell
xxiv, 336 pages :
illustrations, portraits ;
26 cm
"A Productivity Press book."
Includes bibliographical references and index
Chapter 1. Introduction to lean -- chapter 2. Batching vs. Lean thinking and flow -- chapter 3. Lean and change management -- chapter 4. Lean foundation -- chapter 5. Basic lean concepts and tools : assessment and analyze -- chapter 6. Putting it all together -- chapter 7. Implementing lean in a healthcare environment -- chapter 8. Executives and lean -- chapter 9. Roles and responsibilities of managers and supervisors -- chapter 10. What it means to have a lean culture -- chapter 11. Lean in the outpatient clinic setting