improving communication, building relationships, and using quality tools /
Judith Ann Pauley and Joseph F. Pauley
Milwaukee, WI :
ASQ Quality Press,
c2012
xxvi, 176 p. ;
23 cm
Includes bibliographical references and index
The need to improve patient safety -- Who are these people? -- Interaction styles -- Perceptions -- Channels of communication -- Motivational needs -- Using the concepts in treating patients -- Distress -- Healthcare providers in distress -- Getting patients to diet and lead healthy lifestyles -- Using the concepts in leading improvement