improving performance for leaders, coaches and the individual /
Stephen Neale, Lisa Spencer-Arnell, Liz Wilson
x, 230 pages :
illustrations, plans ;
24 cm
Includes bibliographical references and index
What is Emotional Intelligence? -- What is Coaching? -- The Importance of Emotional Intelligence in Coaching -- The Fast Track to Performance and Profitability -- Developing your Emotional Intelligence -- Understanding and Working with Values, Beliefs and Attitudes -- Core Coaching Skills -- How Goals Flow from Values to Action -- The Coaching Toolkit -- Coaching Ethics and Best Practice