a guide to-- selecting the correct business unit-- negotiating the contract-- maintaining control of the process /
Steven M. Bragg.
2nd ed.
Hoboken, N.J. :
John Wiley,
c2006.
xvi, 383 p. :
ill. ;
24 cm.
Includes index.
Strategy of outsourcing -- Outsourcing a function -- Contractual issues -- Managing the supplier -- Terminating the outsourcing arrangement -- Accounting for the outsourced company -- Outsourcing the accounting function -- Outsourcing the computer services -- Outsourcing the customer service function -- Outsourcing the engineering function -- Outsourcing the human resources function -- Outsourcing the linguistics function -- Outsourcing the maintenance and janitorial functions -- Outsourcing the manufacturing function -- Outsourcing the sales and marketing functions -- Outsourcing the administrative function -- Appendix: Summary of performance mesurements.