Part I: Commujnication principles for leadership -- Communicating and leading at work -- Being aware of self and others -- Using verbal and nonverbal messages -- Listening and responding -- Adapting to differences -- Part II: Relationship skills -- Relating to others at work -- Interviewing principles and skills -- Interview types -- Part III: Collaboration skills -- Collaborating in teams -- Enhancing team meetings -- Part IV: Presentation and writing skills -- Developing your professional presentation -- Delivering professional presentations -- Achieving your presentation goals: informing, persuading, and relating -- Writing for business