عنوان
پدید آورنده
موضوع
رده
HF5415.5 .B43835 2011
HF5415
.
5
.
B43835
2011
کتابخانه
محل استقرار
1605099759
9781605099750 (pbk. : alk. paper)
dltt
Wired and dangerous :
[Book]
how your customers have changed and what to do about it /
Chip R. Bell, John R. Patterson
San Francisco :
Berrett-Koehler Publishers,
c2011
vii, 248 p. :
ill. ;
22 cm
Includes bibliographical references (p. 233-235) and index
Pt. 1. The situation -- pt. 2. The resolution -- pt. 3. Suggestions for partnering with customers
0
Customers today are picky, fickle, and vocal, and all about me vain. They now have an enormous variety of services and products to choose from, with unprecedented access to information and reviews
Customer loyalty
Customer relations
Customer services
Internet
658
.
8/12
22
HF5415
.
5
.
B43835
2011
Bell, Chip R
Patterson, John R., (John Rice),1951-
20120409010103.0
مطالعه متن کتاب [Book]
Y
