transforming your enterprise into a high quality patient care delivery system /
Charles Protzman, George Mayzell, Joyce Kerpchar
Boca Raton :
CRC Press,
c2011
xix, 382 p. :
ill. ;
28 cm
Includes bibliographical references and index
(Publisher-supplied data) Chapter 1 Introduction to Lean -- Chapter 2 History of Lean -- Chapter 3 Batching vs. Lean Thinking and Flow -- Chapter 4 Can the Toyota Model be Applied to Hospitals? -- Chapter 5 Lean and Change Management. -- Chapter 6 Lean Foundation -- Chapter 7 Basic Lean Concepts -- Chapter 8 Basic Lean Tools -- Chapter 9 Putting it all Together -- Chapter 10 Implementing Lean in a Healthcare Environment -- Chapter 11 Executives and Lean -- Chapter 12 Roles and Responsibilities of Managers and Supervisors -- Chapter 13 Finance, Marketing, and our Hospitals -- Chapter 14 What it Means to have a Lean Culture -- Chapter 15 Surgical Services -- Chapter 16 Nutritional Services -- Chapter 17 Pharmacy -- Chapter 18 Emergency Department -- Chapter 19 Laboratories -- Chapter 20 Inpatient Floors -- Chapter 21 Gastrointestinal Outpatient Clinic -- Chapter 22 Primary Care Clinics -- Chapter 23 Radiology
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"Expanding on the concepts and tools of lean hospitals and coupling these ideas with the principles of sigma six, this book presents a "how-to" guide to true efficiency in hospitals. Beginning with an overview and description of lean tools, such as Toyota and Gilbreth and Taylor, it demonstrates lean implementation at every level of a hospital including the ED, OR, Radiology, and Cath Lab. The authors discuss traditional methods, typical problems, and a value stream map for each area and provide actionable blueprints, case studies, and lessons learned to facilitate the duplication of lean improvements"--Provided by publisher
Efficiency, Organizational
Hospital Administration-- methods
Quality of Health Care-- organization & administration