The process technician today -- Jobs in the processing industries -- John's twelve-hour shift -- Operator safety -- Environmental compliance and Title V -- Emergency response teams -- Process physics -- Quality for operators -- Process economics for operators -- Communication for operators -- Instrumentation review for operators -- Routine operator duties -- Process samples and common analytical tests -- Operator maintenance duties -- Material handling I: bulk liquids -- Material handling II: bulk solids -- Material handling III: oil movement and storage -- Process unit shutdown -- Process unit turnaround -- Process unit start-up -- Abnormal situations -- Process troubleshooting.